Technical Query

Can you get back into my computer after my session is over?
No. not until you log in again and request service. When you log in to PCCareNCure's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

How can you help me over the phone?
We will provide support to your PC over the internet. We will remotely login to your PC & then we will diagnose the problem for you & also fix the problem which you are facing. It is like you are sitting back & watching your PC gets fixed in your front of your eyes without even moving your mouse.

Can you provide remote support through a dial up connection?
Yes. However, in some cases, customers who have a dial up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection. We recommend you talk with a customer support representative when scheduling an appointment. You may also consider an on site appointment when requesting service.
Please call us at 347 289 3770 (USA) / 212 796 0581(USA) / 647 722 8426(Canada) / 01274 900 834 (UK) / 01274 449 373 (UK) / 280 147 593 (AUS) / 731 235 148 (AUS) for service.

What qualification does PCCareNCure’s technicians have to troubleshoot problem on computers?
Our technicians are experts in Microsoft Application Trainers, Microsoft Product Specialists, A+, MCP, MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician has more than 3 years experience in help desk environment. They have also undergone an extensive training course of two months to cater to customer needs and deliver excellent service.

Do you support Apple Macintosh?
At the moment our support for Apple Macintosh is not available. However, we are doing our research in this field & we might add this as our service in the future.

Do you provide support to old computers?
We troubleshoot older operating system up to Windows 98. If your PC is more than 5 years old, we would recommend you to upgrade the PC or get a new one as technology have now advanced & your old PC may not be compatible with the new software.

Why Build a Wireless Home Network?
A network (either wired or wireless) increases the usefulness of your home computers. Wireless home networks offer even more benefits than wired ones.

Why you need to register and sign up? Are you working parents? Do you want to monitor your child activity on the internet?
If yes then please read below: The aim of PCCareNCure is to provide information and advice to adults, especially parents, about potential problems of life on the Internet and how to behave. If responsible adults understand the issues and know how to deal with safety concerns, they are better able to support young people who use the Internet and encourage them to be safe online.

Why Parental Control is important?
Alarming but true. Children fail to differentiate between right and wrong. It is up to us how we guard our children from being exposed to such elements when their understanding is limited. PCCareNCure offers advice about how to be safe online. Learning how to use the Internet is not hard, it just takes some thinking and getting used to, like any new situation you get involved in.

What is parental control?
At a young age, our kids are like clay. It is very easy to influence their thoughts and opinions without much effort. Internet and television are great influencers. Internet is huge reservoir information and contains fantastic work. However at the same time, there exist elements like pornography, violence and drug abuse which can influence them negatively. Internet is flooded with pornography. There are more than 500,000 websites containing pornographic material. Over 60% children are exposed to it somehow or the other.

What Hardware is required to build a Wireless Network?
Strictly speaking, no hardware other than wireless adapters is required to build a small wireless LAN (WLAN).

How Many Computers Can Share a WiFi Network?
The exact number of devices that can connect and effectively share a WiFi varies but is probably larger than you think.

Can a Wireless LAN Share dial-up Internet Service?
Try either of these two approaches for setting up shared dial-up Internet access on a home WLAN.

How can the printers still work when aren't physically connected to the side of laptop?
The router will broadcast the wireless signal which will be picked up by the laptop's built-in wireless card (if it has one, most new laptops do have one) or by a USB wireless network adapter click here plugged into the laptop. Normally if you're moving round the house or garden, the printer, ext CD player, etc. aren't plugged in. You can print wirelessly using a print server or a network with the printer connected and shared on another computer in the house, but that's a different question to the one you asked.

Is 5 GHz WI-Fi Computer Hardware Better than 2.4 GHz?
Mainstream wireless network equipment used in routers and computers generally signals in either a 2.4 GHz range or a 5 GHz range. However, just because it carries a bigger number, 5 GHz hardware is not necessarily better than 2.4 GHz hardware.

Is It Legal to Use Open Access WI-Fi Internet Connections?
Wi-Fi technology simplifies the sharing of network connections between multiple computers and people. However, using someone else's Internet service may not be legal even if it is open access.

How Can I Get 300 Mbps Speed on My 802.11n Network?
802.11n network equipment supports up to 300 Mbps of rated bandwidth under certain conditions as described here. Unfortunately, sometimes an 802.11n network will operate at much lower speeds.

Can Wi-Fi Be Turned Off for Computers and Routers?
To save power and somewhat improve your network’s security, you should consider turning off the Wi-Fi radios on both the router and all computers when not using wireless connections.

What are the previous Operating systems requires Windows 7 upgrade installation?
Windows 2000, Windows XP and Windows Vista

What are the system requirements for Windows 7?
• 1GHz or faster 32-bit (x86) or 64-bit (x64) processor • 1GB RAM (32-bit) / 2GB RAM (64-bit) • 16GB available disk space (32-bit) / 20GB (64-bit) • DirectX 9 graphics processor with WDDM 1.0 or higher driver

Can I Buy the Windows 7 Upgrade Edition For Use With Windows XP or 2000?
Yes, but there’s a catch. Only Windows Vista users will be able to do an in-place upgrade. This means that Windows XP or 2000 users will be required to do a clean install. If you’re planning on upgrading PCs for friends and family, bring a USB hard drive and be prepared to stay awhile.

I only see one Version of Each Edition. Am I getting the 32 or 64 Bit Version?
All retail editions of Windows 7 will ship with both the 32 & 64 bit DVDs. This is a huge improvement over Vista where users would need to order additional disks manually from Microsoft. Users who purchase Windows 7 digitally through the Microsoft store will be allowed to choose which version they want prior to starting the download.

As a Windows XP or Vista Home User, Do I Need to Buy Windows 7 Home Premium or can I Spring for Ultimate?
As long as you have a copy of Windows 2000, XP, or Vista, you can buy any upgrade edition you want. It’s important to note however that on the Vista side, this could impact your ability to perform in-place upgrades. For example, don’t expect to be able to do an in-place upgrade of Windows Vista Business to Home Premium; a clean install may be required. You can also upgrade a lower version such as XP Home to Windows 7 Ultimate.