Security Query

Is it secure?
Yes. When you log in to our Secure Online Support Center you are initiating a 128 bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one to one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over ride mouse control by simply moving your mouse.

Can you get back into my computer after my session is over?
No. not until you log in again and request for service. When you log in to PCCareNCure's secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Is my credit card information secure?
Yes. We use a secure payment processor and we send your information directly to them using Secure Socket Layer (SSL) 128 bit encryption. We do not store your credit card information.

Are my login credentials really secret or can you see them?
All your information provided at any point of time is always encrypted and is saved in the login server. All we can see are a series of dots & only after your permission; we can remotely access your desktop. Once the session is complete and we are disconnected, we cannot access any of your data.

Are the files you have transferred to my computer free of malware (spyware and viruses)?
Certainly. All troubleshooting tools used by our technicians are continuously checked for the presence of malware. These files are transferred to your machine for troubleshooting purposes. All of these tools will be deleted after your service has been completed, unless otherwise stated.