FAQ

What is remote computer support?
Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web fixing problems fast.

How long does an average support session last?
The average remote support session lasts anywhere from 15 to 65 minutes, depending on the type of problems you’re experiencing and the service you registered for, a session may be shorter or much longer. In some cases where the computer problems are severe, we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.

How can PCCareNCure help me?
Through our ‘hands free’, remote computer support service, we can:

  • i) Locate and remove viruses and install and configure anti virus software.
  • ii) Stop pop ups, remove adware/spyware, and install/configure antivirus software.
  • iii) Install home and small office networks (including wireless networks) ensuring security.
  • iv) Fix E-mail and software problems.
  • v) Fix stand alone printer, scanner and multi functional device.
  • vi) Speed up your computer and increase performance; PC tune ups.
  • vii) Perform standard maintenance, Windows update patches.
  • viii) Install, configure and troubleshoot on new software and hardware.
  • ix) Assist in data back up processes, transferring data from one PC to another.
  • x) Set up secure wireless networks. (Now on Hold) xi) Fix error messages or frozen screens and much more!

Why is remote computer support better than more traditional support options?
Traditional computer support option is time consuming as customers either have to get hold of a local technician(time consuming) or take their PC to the nearest shop(also time consuming) to diagnose the error and then rectify the problem. Moreover, the entire procedure is also very costly ($50 – $100 approx). Remote computer support allows us to interact directly with your computer so you don’t have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less. PCCareNCure also provides customers the facility of providing multiple services under roof so that customers don’t have to call multi vendors to fix their PC. So, remote computer support is less expensive, easier to use and much more convenient than traditional support options.

Is it user friendly to use?
It is very user friendly! By allowing our PCCareNCure remote technician to access your computer using internet they are able to fix your computer directly. All you have to do is simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it’s ‘hands free’. Simply log in to PCCareNCure.com, let go of the mouse and let us fix your PC!!!

Do you provide ground support also?
At the moment, we are providing support to computers through Remote Assistance (online support). We are not providing any ground support at this time but we are also considering this in the years to come.

How do you ensure a superior customer service experience?
PCCareNCure combines superior talent and training with its technology to deliver a cost effective computer support services to individuals and PC users. Our technicians undergo an intensive two months training process that includes Voice & Accent training and technical skills for Desktop Support Technicians. Most important, PCCareNCure focuses on each technician’s ability to listen to customers as they define their problems & then communicate an effective resolution. Supports on Click’s technicians use a knowledge database and a personalization engine to provide customized support services. The knowledge database grows with every interaction by capturing the customer’s problem, the solution and the specifications of the computer hardware, software and any relevant peripherals involved. The database also contains customer demographic information as well as call history so that the technician can provide assistance that is specific to the individual caller’s needs and equipment.

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